Terms & Conditions

About BrightVenue

BrightVenue is an Australian hospitality and entertainment venue brand. Selected physical venues may include lounge areas, food and beverage services, member activities, events and dedicated adult gaming areas.

BrightVenue.com provides information about those venue experiences. The website does not operate an online casino, offer online betting, accept gambling deposits, process withdrawals, maintain gambling balances or provide playable real-money gaming machines.

References to BrightVenue services on this website should be understood in the context of physical venue operations unless a page expressly states otherwise.

Acceptance of Terms

By accessing or using BrightVenue.com, you agree to these Terms & Conditions. If you do not agree with them, you should stop using the website.

Additional conditions may apply to individual venue services, promotions, events, membership arrangements or third-party services. Where separate terms are presented for a particular activity, those terms apply in addition to these website terms.

Your use of the website must also comply with applicable laws and any reasonable technical or security requirements communicated by BrightVenue.

Eligibility

Gaming-related content on BrightVenue.com is intended for adults aged 18 and over. By proceeding through the website age gate, you confirm that you meet the stated age requirement.

Physical venues may apply identification, entry, dress, conduct, membership or other eligibility requirements. Those requirements can differ between locations and may be affected by applicable law or venue policy.

You are responsible for ensuring that your use of BrightVenue services is lawful and appropriate for your circumstances.

Adult-Only Gaming Content

Information about electronic gaming machines appears on the website only in relation to gaming areas at physical BrightVenue locations. No gaming machine displayed or described on BrightVenue.com can be played for real money through the website.

BrightVenue does not represent gambling as a method of earning income or recovering financial losses. Outcomes from electronic gaming machines involve chance and financial risk.

Access to a gaming area at a physical venue remains subject to age, identification and other requirements that apply at that venue.

Website Information

BrightVenue aims to present useful and current information about locations, opening hours, contact details, facilities, events, offers and services. Operational details may change as venues update their services or schedules.

Information on the website is intended as general guidance and may not reflect temporary closures, maintenance, private events, capacity limits or other short-term changes.

For time-sensitive matters, users may contact the relevant venue using the contact information published on BrightVenue.com.

Venue Availability

Facilities and experiences can vary between BrightVenue locations. A service or amenity shown in connection with one venue should not be assumed to be available at every other venue.

Gaming machine selection, lounge areas, food and beverage services, events, member activities and opening arrangements may be changed, suspended or unavailable from time to time.

Venue access may also be affected by maintenance, licensing conditions, safety requirements, private functions, local operating requirements or circumstances outside BrightVenue's reasonable control.

Promotions

BrightVenue may advertise hospitality promotions, member events, seasonal offers or other venue benefits. A promotion may be limited to particular locations, dates, products, members or eligible adults.

Separate promotional terms may specify availability, exclusions, redemption rules, identification requirements and other conditions. Where those terms conflict with general website information, the specific promotional terms will apply to that promotion.

BrightVenue.com does not promote online gambling deposit bonuses, wagering bonuses or free-spin offers.

Membership

BrightVenue membership, where available, is intended for eligible adults and may provide selected venue communications, hospitality benefits, event invitations or other member experiences.

Membership benefits can vary by location, time period and availability. A benefit described on the website does not create an entitlement unless the relevant eligibility conditions and membership terms are satisfied.

BrightVenue may update membership benefits, communications or program features from time to time, subject to any applicable membership terms and legal requirements.

Responsible Gambling

Gambling involves financial risk and is intended only for adults who choose to participate. BrightVenue encourages guests to treat gambling as optional entertainment, set personal limits, take breaks and avoid chasing losses.

Guests should not use money needed for essential expenses, borrow money for gambling or treat gambling as a source of income. Anyone who feels that gambling is becoming difficult to control should consider stepping away and seeking independent support.

Further information is available on our Responsible Gaming page.

Intellectual Property

Text, layout, graphics, logos, branding, photographs, icons and other website materials may be protected by copyright, trade mark and other intellectual property laws.

You may view the website for personal, non-commercial use. Except where permitted by law, you must not reproduce, republish, distribute, sell, modify or commercially exploit BrightVenue materials without the appropriate permission.

Third-party trade marks, maps, icons or other materials remain the property of their respective owners.

Acceptable Use

You must not use BrightVenue.com in a way that is unlawful, fraudulent, abusive or harmful to the website, BrightVenue, another user or a third party.

Prohibited conduct includes attempting to bypass security controls, introducing malicious code, interfering with website availability, impersonating another person, submitting deliberately false information or accessing systems or data without authorisation.

Automated access that places an unreasonable load on the website, disrupts normal operation or is used for harmful scraping may also be restricted.

Third-Party Links

BrightVenue.com may link to maps, social media platforms, support resources or other third-party services for convenience. Those services are independently operated and may have their own terms, privacy policies and availability rules.

A link does not necessarily mean BrightVenue controls or endorses every statement, product or service available through the third-party website.

You are responsible for reviewing the terms and policies that apply when you choose to use an external service.

Disclaimer

Website content is provided for general information about BrightVenue and its physical venue experiences. Nothing on the website is financial advice, gambling advice, a guarantee of availability or a promise of any particular gambling outcome.

BrightVenue does not guarantee that the website will always be uninterrupted, error-free or available on every device or browser. Maintenance, technical incidents and third-party service interruptions can occasionally affect access.

To the extent permitted by law, users should make their own decisions about whether a venue service is suitable for them and should verify time-sensitive information before relying on it.

Liability

Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including any mandatory consumer protections that apply.

To the extent permitted by law, BrightVenue is not responsible for indirect, incidental or consequential loss arising solely from reliance on general website information, use of third-party links or temporary website unavailability.

Where liability cannot be excluded, any limitation will apply only to the extent permitted by applicable law.

Changes to Services

BrightVenue may change, suspend or discontinue website features, venue information, communications or services where reasonably necessary for operational, technical, commercial, legal or safety reasons.

Changes may occur without advance notice when circumstances require immediate action. Where a separate contract or membership term requires notice, that separate requirement will continue to apply.

Changes to Terms

These Terms may be updated periodically to reflect changes to BrightVenue services, website functionality or applicable requirements.

The current version will be published on this page. Your continued use of BrightVenue.com after an update is subject to the revised Terms for subsequent use, to the extent permitted by law.

If a change materially affects a separate membership or service relationship, any additional notice requirements that apply to that relationship will be considered separately.

Governing Law

These Terms are governed by the applicable laws of Australia and the relevant State or Territory, subject to any mandatory consumer, privacy or other protections that apply to a particular user or transaction.

Nothing in these Terms is intended to require a person to give up a legal right that cannot lawfully be waived.

Contact

Questions about these Terms can be sent to [email protected].

Please include enough information for your enquiry to be understood and directed to the appropriate BrightVenue contact.