Privacy Policy

Introduction

This Privacy Policy explains how BrightVenue may collect, use, disclose, store and protect personal information when you use BrightVenue.com, contact a venue, submit an enquiry, subscribe to communications or interact with other BrightVenue services.

We recognise that privacy matters when people share information online or communicate with a venue. Our approach is to collect information for identifiable business purposes, use it in a way that is connected with those purposes and apply reasonable safeguards to the information we hold.

This policy should be read together with our Cookie Policy and any additional privacy notices presented when a particular form, promotion, membership feature or venue service is offered.

Who We Are

BrightVenue is an Australian hospitality and entertainment venue brand. The website provides information about physical locations, hospitality experiences, membership, offers and dedicated adult gaming areas available at selected venues.

BrightVenue.com is an informational website. It does not provide online gambling accounts, online betting, deposits, withdrawals, digital gambling balances or playable real-money gaming machines.

References to “BrightVenue”, “we”, “us” or “our” in this policy refer to the BrightVenue operations responsible for the website or the relevant interaction with you.

Information We Collect

The information we collect depends on how you interact with BrightVenue. It may include contact details, enquiry information, communication preferences, membership-related information, website usage data and information reasonably required to respond to a request.

We seek to limit collection to information that is reasonably necessary for the relevant purpose. We do not ask website visitors to provide payment details for online gambling because BrightVenue.com does not provide online gambling transactions.

In some cases, information may be collected directly from you, generated automatically when you use the website or received from a service provider assisting with a BrightVenue function.

Information You Provide

Information you provide directly may include your full name, email address, phone number, preferred venue, message content, newsletter subscription details and information you choose to include in a contact form.

If you contact BrightVenue by email, telephone, social media or another communication channel, we may keep a record of the communication and the information needed to respond to or manage your request.

Please avoid including unnecessary sensitive or confidential information in general website forms. If a particular service requires additional information, the relevant collection notice may explain what is needed and why.

Technical Information

When you access the website, limited technical information may be generated automatically. This can include browser type, device type, operating system, pages viewed, referring page, approximate diagnostic information, timestamps and information about how website features are used.

Technical information can help maintain security, diagnose errors, understand performance and improve navigation. Where optional analytics or similar technologies require consent, they should remain inactive until the relevant preference has been recorded.

Technical information may not identify you by name on its own, but it can still be treated as personal information where applicable law or the surrounding circumstances require it.

Cookies and Browser Storage

BrightVenue uses essential browser storage to support core functions such as remembering age-verification status and cookie choices. Optional analytics, preference or marketing technologies may be used only in accordance with the choices available through the cookie preference panel.

Some external resources used by the website may also process technical connection information when your browser requests those resources. Our Cookie Policy explains the categories of browser technologies used on the site and how you can manage optional settings.

You can change optional cookie choices through the cookie controls available on BrightVenue.com.

How We Use Information

We may use personal information to respond to enquiries, provide requested venue information, administer communications, manage membership-related interactions, operate website features, maintain website security and improve the quality of the BrightVenue experience.

Information may also be used to keep appropriate business records, investigate misuse, manage complaints, support internal administration and comply with obligations that apply to BrightVenue operations.

Where information is used for a new purpose that is materially different from the purpose for which it was collected, we will consider whether an additional notice, consent or other legal basis is required.

Marketing Communications

Where permitted, BrightVenue may send venue news, hospitality information, membership updates or selected offers to people who have chosen to receive them or where another lawful basis applies.

Optional marketing communications should include a practical way to unsubscribe or change preferences. A request to stop marketing does not necessarily prevent BrightVenue from sending non-promotional messages that are needed to respond to an enquiry or administer an existing relationship.

Marketing preferences may take a reasonable period to be reflected across all relevant systems.

Service Providers

BrightVenue may use service providers to support website hosting, communications, security, forms, analytics, technical maintenance and other business functions. These providers may process information only to the extent needed to perform the relevant service.

Where appropriate, BrightVenue seeks to use contractual, organisational and technical measures designed to protect information handled by service providers.

Some providers or technical infrastructure may operate in more than one location. Where personal information is handled across borders, applicable privacy requirements should be considered.

Data Retention

BrightVenue aims to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, together with any period needed for legal, accounting, security, complaint-handling or dispute-resolution purposes.

Retention periods can differ depending on the type of information and the reason it is held. For example, a short website enquiry may not need to be kept for the same period as information associated with an ongoing membership or a legal obligation.

When information is no longer required, it may be deleted, de-identified or securely archived as appropriate.

Security

BrightVenue uses reasonable administrative, technical and organisational measures intended to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse of personal information.

Security measures may include access controls, appropriate system configuration, service-provider controls, monitoring and internal procedures. The measures used can evolve as technology and operational risks change.

No internet transmission, browser session or storage system can be guaranteed to be completely secure. Users should also take reasonable care when sharing information online and keep their own devices and accounts protected.

Privacy Rights

Depending on applicable Australian privacy requirements and your circumstances, you may be able to request access to personal information held about you, ask for inaccurate information to be corrected or raise a concern about how information has been handled.

BrightVenue may need to confirm your identity before responding to a privacy request. In some circumstances, access or correction may be limited by law, the rights of another person or other recognised exceptions.

Privacy enquiries should include enough detail for the request to be understood and directed to the appropriate team.

Third-Party Websites

BrightVenue.com may contain links to mapping services, social platforms, support resources or other third-party websites. Those services are operated independently and may collect information under their own privacy policies and terms.

Following an external link may take you outside the BrightVenue website. We encourage users to review the privacy information provided by a third party before submitting personal information to that service.

BrightVenue is not responsible for the privacy practices, security or content of independently operated third-party websites.

Users Under 18

Gaming-related BrightVenue content is intended for adults aged 18 and over. The website uses an age confirmation step before access to adult gaming information.

BrightVenue does not intend to encourage minors to access adult gaming content, register for adult-only benefits or participate in activities restricted to adults.

If BrightVenue becomes aware that information has been submitted in circumstances where it should not have been collected from a minor, appropriate steps may be taken to review and remove the information where required.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes to BrightVenue services, website functionality, business practices or applicable requirements.

When the policy changes, the revised version will be published on this page. Material changes may also be communicated through another appropriate method where necessary.

Continued use of the website after an update means the current published policy will apply to subsequent interactions, subject to applicable law.

Contact

For privacy enquiries, requests or concerns, contact BrightVenue at [email protected] or use the contact details available on the website.

When contacting us about privacy, please describe the issue clearly and include a preferred method of contact so the enquiry can be reviewed and responded to appropriately.